Sep 4, 2019
Liz Fosslien is the co-author
and illustrator of No
Hard Feelings: The Secret Power of Embracing Emotion at
Work. She joins the
show to talk about why embracing emotions at work doesn’t always
mean having emotional conversations. She shares what we are missing
to bring a sense of safety and commitment to the workplace. Liz
also talks about her work at Humu, an organization that builds
behavioral change technology that helps organizations and
individuals feel and act their best.
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[4:54] Great managers and
leaders take the time to ask personal questions of people on their
team, and point out good ideas. This makes team members feel as
though someone is invested in their long term goals, and they are
more likely to share and feel committed.
[8:28] A happy workplace boosts
ROI, productivity, innovation and saves the cost of trying to
replace and retrain when there is turnover.
[10:28] No Hard Feelings gives the reader internal and external tools to
first understand what type of culture they work in, and then from
there come up with a plan to process emotions. It also helps
provide a road map for when the environment is not very vulnerable
or emotion based.
[13:24] With so many generations
blending together in the workplace, we can each learn something
from each other. The younger generation can learn more emotional
intelligence, and the older generation can learn to feel more
comfortable expressing emotions.
[16:29] Great leaders have
conversations early on so issues can be flushed out rather than
waiting until the heat of the moment.
[17:12] There is more
understanding and less defensiveness in making observations rather
than character generalizations.
[18:02] Humu works with
organizations to run a diagnostic survey that helps them figure out
small changes that will have a big impact on how people feel. For
the next 6 months to a year after the survey, they send personal
nudges to help keep everyone on track with their goals. They also
provide handbooks so leaders can learn the best way to communicate
with their team.
[26:58] Feelings aren’t facts.
They are valid, but it may be based on an incorrect assumption or
just our perspective.
[31:45] A great workshop
provides tactical advice with actionable steps that can be used in
[36:29] With remote work
becoming a larger staple in our society, it is important for
leaders to provide trust, transparency and documentation. Video
chats are still important with our body language and voice tone
being so important to what we really hear in a
[43:23] Liz’s challenge: Pay
attention to your envy and jealousy. It may reveal your burning
desire or heart’s demands.
- “Small actions have a big impact on how we feel
makes no financial sense if once you finally have this personal
organization, you’re not making the time to feel welcome
- “Bringing emotion in the workplace is not
always an invitation to talk about emotion.”
in to jealousy, and see what it may tell you.”
- “Feelings aren’t facts.”
What Google Learned From It's Quest
To Build the Perfect Team
#018: Is Your Company Culture
Dysfunctional or Positive?
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