Jun 9, 2021
Carole Robin is
a leadership coach with over 35 years of experience. She is the
Co-Founder of Leaders in Tech and taught at Stanford Graduate
School of Business for 17 years. Out with a new book, Carole is the
co-author of Connect:
Building Exceptional Relationships with Family, Friends, and
Colleagues, which is
based on Stanford Business School’s legendary Interpersonal
Dynamics (“Touchy Feely”) Course. Carole discusses how we can build
deeper connections in the online world, why communication is the
cornerstone for all interpersonal conflict, and how we can repair
and strengthen existing relationships.
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Key Takeaways
[2:25] Carole has had six
different careers over her professional life.
[7:10] There are a lot of
opportunities in relationships.
[8:30] Words are powerful, but
they can also lose their meeting if we don’t back them up with
action.
[9:45] People can say words, and
they have every intention to make them “sound good,” but you never
truly know how your words have landed on someone else.
[13:40] Carole shares how
communication differs when you're in a virtual setting.
[15:15] The power of starting a
meeting off with, “If you really knew me…”
[17:00] Carole shares her
concerns about the hybrid work model.
[19:15] A leader’s job is to
ensure the best answer is found. There’s a lot of talk of trying to
make the hybrid work model fair, but few have the solution. This is
where a leader can thrive.
[21:35] With so much
communication on Slack, people are afraid their colleagues are
saying things behind their back or being left out in important
meetings.
[23:25] Set the baseline in your
company. When people understand what the standard looks like,
there’s less fear, uncertainty, and doubt.
[25:20] So many people give
feedback poorly. Here’s how you don’t fall into the same
trap.
[29:00] When done right,
feedback is just data!
[32:35] Children are conditioned
to not express their emotions freely. Now as adults, think about
the impact it has when we are trying to give them
“feedback.”
[35:00] Carole shares why she
co-founded her company, Leaders in Tech.
[39:15] Carole shares how
involved a CEO must be if they wish to conduct change within an
organization.
[41:25] Be prepared to do what
you’re asking everyone else to do.
[43:20] You have to have a
learner’s mindset if you want to succeed.
[44:10] Listener challenge: What
worked five years ago, might not work today. Take the time to test
it out again. Break it, refine it, grow from it.
[45:15] Leaders develop these
preconceived notions of what they “should be” long before they’ve
become leaders. Carole had it, she believed she had to leave her
emotions at the parking lot.
Quotable Quotes
- “Language creates
reality.”
- “It’s often a
trap for a leader to think they have to come up with the
answer.”
- “Feedback is a skill and most people don’t know
how to do it well.”
- “We socialize the ability to express emotions
out of kids.”
Resources Mentioned